1. WHO WE ARE, WHERE TO FIND INFORMATION ABOUT US AND OUR PRODUCTS
1.1 Who we are. We are Unlimited Success Ventures Limited & Progressive Property Ventures LLP a
company registered & established in England and Wales. Our company registration number is
Unlimited Success Ventures 248692464 and Progressive Property Ventures LLP 110742655 and
our registered office is at Unit 10 Forder Way, Office Village, Forder Way, Cygnet Park,
Peterborough PE7 8GX . Our registered VAT number is Unlimited Success Ventures 10020892 and
Progressive Property OC361197.
1.2 How to contact us. You can contact us by telephoning our Support team at 01733 898557 or by
writing to us at [email protected] or Unit 10 Forder Way, Office Village, Forder Way, Cygnet
Park, Peterborough PE7 8GX.
1.3 You can find everything you need to know about us, Unlimited Success and Progressive Property, and
our products and services on our websites www.progressivesuccess.co.uk ,
www.progressiveproperty.com and www.robmoore.com or from our sales staff before you order. We
also confirm the key information to you in writing after you order by email.
2. WE DON'T GIVE BUSINESS CUSTOMERS ALL THE SAME RIGHTS AS CONSUMERS
For example, business customers can't cancel their orders, they have different rights where there is a
problem with a product and we don't compensate them in the same way for losses caused by us or our
products. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a
business customer if you are buying products or services wholly or mainly for use in connection with your
trade, business, craft or profession, even if you are an individual.
3. IF YOU ARE A BUSINESS CUSTOMER THIS IS OUR ENTIRE AGREEMENT WITH YOU
If you are a business customer these terms constitute the entire agreement between us in relation to your
purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance
or warranty made or given by us or on our behalf which is not set out in these terms and that you have no
claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this
Agreement.
4. WE ONLY ACCEPT ORDERS WHEN WE'VE CHECKED THEM
4.1 We contact you to confirm we've received your order for the online courses, challenges and events as
detailed on www.robmoore.com https://events.robmoore.com/team/ from time to time (“Products”)
and then we contact you again normally within 24hours to confirm we've accepted it and to send you
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an invoice confirming the payment we have received for your order and setting out the monthly
payments for your subscription for the Products and when each payment is due (“Subscription
Confirmation”), at which point a contract will come into existence between you and us.
4.2 We will assign an order number to your order and tell you what it is when we accept your order. It will
help us if you can tell us the order number whenever you contact us about your order.
5. SOMETIMES WE REJECT ORDERS
Sometimes we reject orders, for example, because we can't verify your age (where the Product is age-
restricted), because you are located outside the UK OR our delivery areas, as stated on our website and in
our marketing or because the Product was mispriced by us. When this happens, we let you know as soon as
possible and refund any sums you have paid.
6. WE CHARGE YOU WHEN WE ACCEPT YOUR ORDER
6.1 We charge you when we accept your order and we take payment at regular intervals, as explained to
you during the order process and set out in your Subscription Confirmation. We accept payment
with Mastercard, Amex and Visa Debit.
6.2 Where to find the price for the Product. The price of the Product will be the price as set out on our
website. All prices on our website do not include VAT and VAT will be added onto the price of the
Product at the current rate. We take all reasonable care to ensure that the price of the Product
advised to you is correct. However please see clause 6.4 (What happens if we got the price wrong) for
what happens if we discover an error in the price of the Product you order.
6.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and
the date we supply the Product, we adjust the rate of VAT that you pay, unless you have already paid
in full before the change in the rate of VAT takes effect.
6.4 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of
the Products we sell may be incorrectly priced. We will normally check prices before accepting your
order so that, where the Product's correct price at your order date is less than our stated price at
your order date, we will charge the lower amount. If the Product's correct price at your order date is
higher than the price stated to you, we will contact you for your instructions before we accept your
order. If we accept and process your order where a pricing error is obvious and unmistakable and
could reasonably have been recognised by you as a mispricing, we may end the contract, refund you
any sums you have paid and require the return of any goods provided to you.
6.5 We can charge interest on late payments. If we're unable to collect any payment you owe us, we
charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate
from time to time. This interest accrues on a daily basis from the due date until the date of actual
payment of the overdue amount, whether before or after judgement. You pay us the interest
together with any overdue amount.
6.6 What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact our
Support Team: [email protected] promptly to let us know. You will not have to pay any
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interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on
correctly invoiced sums from the original due date.
6.7 If you are a business customer you have no set-off rights. If you are a business customer you must
pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or
withholding (other than any deduction or withholding of tax as required by law).
7. WE WILL SUPPLY THE PRODUCTS TO YOU UNTIL THE SUBSCRIPTION EXPIRES
We will make the Products you have ordered available to you as soon as we send you a Subscription
Confirmation and we will supply the Products to you until the subscription expires or you end the contract
as described in clause 11 (If you are a consumer and you bought online, you have a legal right to change
your mind), clause 12 (You can end an on-going contract) and clause 13 (You have rights if there is something wrong
with your Product) or we end the contract by written notice to you as described in clause 17 (We can end our
contract with you).
8. WE'RE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL
If our supply of your Product is delayed by an event outside our control, we contact you as soon as possible
to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you
for the delay, but if the delay is likely to be substantial you can contact our Support Team:
[email protected] to end the contract and receive a refund for any Products you have paid for in
advance, but not received.
9. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the Product you have ordered please contact us. We will let you know if
the change is possible. If it is possible, we will let you know about any changes to the price of the Product, the
timing of supply or anything else which would be necessary as a result of your requested change and ask
you to confirm whether you wish to go ahead with the change. If we cannot make the change or the
consequences of making the change are unacceptable to you, you may want to end the contract (see clause
11 (If you are a consumer and you bought online, you have a legal right to change your mind), clause 12
(You can end and on-going contract) and clause 13 (You have rights if there is something wrong with your Product)).
10. HOW YOU MAY USE THE PRODUCTS
10.1 We are the owner or the licensee of all intellectual property rights in the Products. The works which
form part of the Products are protected by copyright laws and treaties around the world. All such
rights are reserved.
10.2 You are not authorised to print off, copy, download, share or repost any part of the Products.
10.3 Our status (and that of any identified contributors) as the authors of content on our site must always
be acknowledged (except where the content is user-generated).
10.4 You must not use any part of the Products for commercial purposes without obtaining a licence to do
so from us or our licensors.
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10.5 If you print off, copy, download, share or repost any part of the Products in breach of these terms,
your right to use our site will cease immediately and you must, at our option, return or destroy any
copies of the materials you have made.
10.6 You are responsible for configuring your information technology, computer programmes and
platform to access the Products. You should use your own virus protection software.
11. IF YOU ARE A CONSUMER AND YOU BOUGHT ONLINE, YOU HAVE A LEGAL RIGHT TO CHANGE YOUR MIND
11.1 Your legal right to change your mind. For most of our Products bought online you have a legal right
to change your mind about your purchase and receive a refund of what you paid for it, including the
delivery costs. This is subject to some conditions, as set out below.
11.2 When you can't change your mind. You can't change your mind about an order for digital Products,
after you have started to download or stream these.
11.3 The deadline for changing your mind. If you change your mind about a Product, you must let us know
no later than 14 days after the day, we confirm we have accepted your order by sending you a
Subscription Confirmation, although you can't change your mind about digital content once we have
started providing it.
How to let us know. To let us know you want to change your mind, contact our Support Team:
[email protected], or fill in the below form and post it to us at Unit 10 Forder Way, Office
Village, Forder Way, Cygnet Park, Peterborough PE7 8GX.
CANCELLATION FORM
To: Unlimited Success Ventures Limited / Progressive Property Limited / Progressive
Property Network Ltd / Progressive Property Ventures LLP (Delete the entities that
are not named as the contracting party on your invoice) of Unit 10, Office Village,
Hampton, Peterborough, PE7 8GX.
I/We* hereby give notice that I/We* cancel my/Our* contract of sale of the
following goods/ for the supply of the following services*
Ordered on/received on: ………………………………….
Name of consumer(s): ………………………………….
Customer Address:
…………………………………..
…………………………………..
…………………………………..
Postcode: ………………………………….
Signature (if sent on paper) ……………………………….
Date……………………………….
11.4 When and how we refund you. We refund you as soon as possible and within 14 days of you telling us
you've changed your mind. We refund you by the method you used for payment. We don't charge a
fee for the refund.
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12. YOU CAN END AN ON-GOING CONTRACT (FIND OUT HOW)
We tell you when and how you can end an on-going contract with us (for example, for a subscription to the
Products) during the order process and we confirm this information to you in writing after we've accepted your
order. If you have any questions, please contact our Support Team: [email protected].
13. YOU HAVE RIGHTS IF THERE IS SOMETHING WRONG WITH YOUR PRODUCT
13.1 Return the Product to us. If you think there is something wrong with your Product, you must contact
our Support Team: [email protected].
13.2 Your rights and remedies if you are a consumer. We honour our legal duty to provide you with
Products that are as described to you on our website and that meet all the requirements imposed by
law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed
information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that
you have several options for resolving disputes with us (see clause 20 - You have several options for
resolving disputes with us).
Summary of your key legal rights
The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory
quality:
If your digital content is faulty, you're entitled to a repair or a replacement.
If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience,
you can get some or all of your money back.
If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be
entitled to a repair or compensation.
13.3 Your rights if you are a business. We warrant that on delivery, and for a period of 1 month from the
date of delivery (“Warranty Period”), any Products which are goods shall:
13.3.1 conform in all material respects with their description;
13.3.2 be free from material defects in design, material and workmanship;
13.3.3 be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
13.3.4 be fit for any purpose held out by us.
13.4 Your remedies if you are a business. Unless an exception applies (see clause 13.5 - Exceptions to
business customers' warranty) if:
13.4.1 you give us notice in writing during the Warranty Period within a reasonable time of
discovery that a Product does not comply with the business customer warranty (see clause
13.3 - Your rights if you are a business);
13.4.2 we are given a reasonable opportunity of examining such Product; and
13.4.3 you return such Product to us at our cost,
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13.4.4 we shall, at our option, repair or replace the defective Product, or refund the price of the
defective Product in full and this will be your only remedy for breach of the warranty. These
terms shall apply to any repaired or replacement Products supplied by us.
13.5 Exceptions to business customers' warranty. We will not be liable for a Product's failure to comply
with the business customer warranty (see clause 13.3 - Your rights if you are a business) if:
13.5.1 you make any further use of such Product after telling us it is non-compliant;
13.5.2 the defect arises because you failed to follow our oral or written instructions as to the
storage, installation, commissioning, use or maintenance of the Product or (if there are
none) good trade practice;
13.5.3 the defect arises because we followed any drawing, design or specification supplied by you;
13.5.4 you alter or repair the Product without our written consent; or
13.5.5 the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal
working conditions.
14. WE CAN CHANGE PRODUCTS AND THESE TERMS
14.1 Changes we can always make. We can always change a Product:
14.1.1 to reflect changes in relevant laws and regulatory requirements;
14.1.2 to make minor technical adjustments and improvements, for example to address a security
threat. These are changes that don't affect your use of the Product; and
14.1.3 to update digital content, provided that the digital content always matches the description
of it that we provided to you before you bought it. We might ask you to install these
updates.
14.2 Changes we can only make if we give you notice and an option to terminate. We can also make
more significant changes to the Product, or these terms, but if we do so we'll notify you and you can
then contact our Support Team: [email protected] to end the contract before the change
takes effect and receive a refund for any Products you've paid for in advance, but won't receive.
15. WE CAN SUSPEND SUPPLY (AND YOU HAVE RIGHTS IF WE DO)
15.1 We can suspend the supply of a Product. We do this to:
15.1.1 deal with technical problems or make minor technical changes;
15.1.2 update the Product to reflect changes in relevant laws and regulatory requirements; or
15.1.3 make changes to the Product (see clause 14 - We can change Products and these terms).
15.2 We let you know, may adjust the price and may allow you to terminate. We contact you in advance
to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the
Product for longer than 28 days in any One month, we adjust the price so you don't pay for it while its
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suspended. If we suspend supply, or tell you we're going to suspend supply, for more than 28 days you
can contact our Support Team: [email protected] to end the contract and we'll refund any
sums you've paid in advance for Products you won't receive.
15.3 We may also suspend supply of the Products if you do not pay. If you do not pay us for the Products
when you are supposed to (see clause 6.1 - We charge you when we accept your order) and you still do
not make payment within 7 days of us reminding you that payment is due, we may suspend supply of
the Products until you have paid us the outstanding amounts. We will contact you to tell you we are
suspending supply of the Products. We will not suspend the Products where you dispute the unpaid
invoice (see clause 6.6 - What to do if you think an invoice is wrong). We will not charge you for the
Products during the period for which they are suspended. As well as suspending the Products we can
also charge you interest on your overdue payments (see clause 6.5 - We can charge interest on late
payments).
16. WE CAN WITHDRAW PRODUCTS
We can stop providing a Product, such as a subscription for digital content. We let you know at least 5 days in
advance and we refund any sums you've paid in advance for Products which won't be provided.
17. WE CAN END OUR CONTRACT WITH YOU
17.1 We can end our contract with you for a Product and claim any compensation due to us if:
17.1.1 you don't make any payment to us when it's due and you still don't make payment within 7
days of our reminding you that payment is due;
17.1.2 you don't, within a reasonable time of us asking for it, provide us with information,
cooperation or access that we need to provide the Product, for example; or
17.1.3 [OTHER CIRCUMSTANCES].
18. WE DON'T COMPENSATE YOU FOR ALL LOSSES CAUSED BY US OR OUR PRODUCTS
18.1 Our liability to consumers. We're responsible for losses you suffer caused by us breaking this
contract unless the loss is:
18.1.1 Unexpected. It was not obvious that it would happen and nothing you said to us before we
accepted your order meant we should have expected it (so, in the law, the loss was
unforeseeable).
18.1.2 Caused by a delaying event outside our control. As long as we have taken the steps set out
in the clause 8 (We’re not responsible for delays outside our control).
18.1.3 Avoidable. Something you could have avoided by taking reasonable action. For example,
damage to your own digital content or device, which was caused by a Product we supplied
and which you could have avoided by following our advice to apply a free update or by
correctly following the installation instructions or having the minimum system
requirements advised by us.
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18.1.4 A business loss. Our liability for any loss you suffer in connection with your trade, business,
craft or profession is limited, as described in clause 18.2 (Our liability to businesses).
18.2 Our liability to businesses. If you're a business, then, except in respect of the losses described in
clause 18.3 (Losses we never limit or exclude):
18.2.1 we shall not be liable to you, whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss
arising under or in connection with any contract between us; and
18.2.2 our total liability to you for all other losses arising under or in connection with any contract
between us, whether in contract, tort (including negligence), breach of statutory duty, or
otherwise, shall be limited to £0 OR [the greater of £0 and Zero per cent 0% the total sums
paid by you for Products under such contract.
18.3 Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:
18.3.1 death or personal injury caused by our negligence, or the negligence of our employees,
agents or subcontractors (as applicable);
18.3.2 fraud or fraudulent misrepresentation;
18.3.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the
Supply of Goods and Services Act 1982; or
18.3.4 defective products under the Consumer Protection Act 1987; or
18.3.5 any matter in respect of which it would be unlawful for us to exclude or restrict liability.
18.4 No implied terms about goods. Except to the extent expressly stated in clause 13.3 (Your rights if you
are a business), we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and
sections 3 to 5 of the Supply of Goods and Services Act 1982.
19. WE USE YOUR PERSONAL DATA AS SET OUT IN OUR PRIVACY NOTICE
How we use any personal data you give us is set out in our Privacy Notice:
https://www.progressiveproperty.co.uk/privacy-notice/
20. YOU HAVE SEVERAL OPTIONS FOR RESOLVING DISPUTES WITH US
20.1 Our complaints policy. Our Customer Service Team: [email protected] will
do their best to resolve any problems you have with us or our Products as per our Complaints policy:
20.2 Resolving disputes without going to court (consumers only). Alternative dispute resolution is an
optional process where an independent body considers the facts of a dispute and seeks to resolve it,
without you having to go to court.
20.3 You can go to court. These terms are governed by English law. If you are a consumer then, wherever
you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or
Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you
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are a consumer, we can claim against you in the courts of the country you live in. If you are a business,
you irrevocably agree to submit all disputes arising out of or in connection with our contract with you
to the exclusive jurisdiction of the English courts.
21. OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT
21.1 We can transfer our contract with you, so that a different organisation is responsible for supplying
your Product. We'll contact you to let you know if we plan to do this. If you're a consumer and you're
unhappy with the transfer you can contact our Support Team: [email protected] to end the
contract within 7 days of us telling you about it and we will refund you any payments you've made in
advance for Products not provided.
21.2 You can only transfer your contract with us to someone else if we agree to this. If you're a consumer
we may not agree to you transferring your contract to someone else. We can require the new owner
to prove you transferred the Product to them. If you're a business you need our agreement to
transfer your contract with us and it's entirely up to us whether we give it.
21.3 Nobody else has any rights under this contract. This contract is between you and us. Nobody else
can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
21.4 If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority
decides that some of these terms are unlawful, the rest will continue to apply.
21.5 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately
chase you for not doing something (like paying) or for doing something you're not allowed to, but that
doesn’t mean we can't do it later.
21.6 The Products are not intended to amount to advice on which you should rely. You must obtain
professional or specialist advice before taking, or refraining from, any action on the basis of the
content on the Products.